Please read the following questions and answers carefully, so as to understand the privacy and safety regulations for collected information.
Personal Information. This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number or location data.
Aggregated Information. Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
Anonymized Information. When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Site is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.
Children’s Personal Information. The Site is not directed to knowingly collect Personal Information from children under the age of 16 (Sixteen), or the equivalent minimum age in the relevant jurisdiction, without the consent of a parent or guardian. If we are informed that we have collected the Personal Information of a child under the age of 16 without the consent of a parent or guardian, we will delete that Personal Information from our systems. Where deletion is not possible, we ensure that this personal information is not used further for any purpose, nor disclosed further to any third party.
Your account information and customer support. If you fill in forms or register an account on the Site or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on the Site, apply for coupon or extending the Warranty, return a product, subscribe to any of our services, search for a product, place an order on the Site, participate in discussion forums or other social media functions on the Site, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Site or our products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you.
Device and Technical Information. We automatically collect information when you visit the Site, including:
We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:
Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business
We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).
Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. We share Personal Information in the following ways:
Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.
We will ask for your consent, such as by email response, opt-in box or click-through agreement acceptance before we use or share your Personal Information for any other purpose.
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email.
The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by Simolio staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
We will honor your request to:
If you are resident in the EEA, you also have the right to:
If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the Site. Unfortunately, the transmission of information via the Internet is not 100% secure.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Simolio or by mail at firstname.lastname@example.org.