Frequently Asked Questions

Why can't I hear any sound from the headphone?

Please follow our instruction to identify the problem.

1. Please connect to other audio advice to see if our product has quality problem. Such as connect with your smartphone using 3.5mm aux cable to see if it can work properly.
2. Please test the unit by press MIC button, and ask people around you talk to you to see if you can hear them. If you can't hear any sound under MIC working model, the headphone is defective.

3. Please switch the headset off, then on.
4. The problem occurs after a period of use, how to troubleshoot battery problems?
1)Put the headset into charging slot, and see if the charging LED indicator of transmitter turn firm Red.
2)Put the headset into another charging slot to see if the charging LED indicator of transmitter turn firm Red. (SM-824D2)
3)Use the spare battery in charging compartment to replace headset original battery to see if it can work properly. (SM-824D1, SM-824D2, SM-825D Pro, SM-8245)
4)Please judge whether the mental shrapnel is distorted or not.

The noise interference is too serious, please tell me how to solve?

Please follow our instruction to identify the problem.
1. Please turn up volume to a sufficient level. So the device can get a steady audio signal.
2. Press MIC button again or turn off the headset then turn it on.
3. Please charge the battery fully.
4. Put the transmitter far away from the interference sources.
5. Please connect the transmitter and audio source firmly.
6. Please connect another audio device to see if it can work properly.
7. Please place the transmitter base at least 4 feet away from smart WiFi TV/WiFi TV box/ TV sticks to avoid interference.

Why does the sound come from only one side?

1, Please try to adjust balance control to see if the headset can work properly.

2, Please slid the switcher to MONO to see if there is anything changes.

3, Please try another cable or to connect to another audio device.

4, Please try waggling the RCA audio cable or re-inserting the RCA audio cable

My headset can not be charged successfully, please tell me how to solve it?

1. Please turn on the transmitter.

2. Please put headset into charging slot firmly.

3. If the problem still exist, please replace it with a new headset.

When the hearing impaired are using this digital headset can other people in the room hear the TV?

It depends on your TV. For some TVs., they support only single sound out, which means the TV's speakers will be disabled when using the headsets. While for most TVs, you can play audio through TV internal speakers and an external audio device simultaneously by setting the “Sound Out” to “Internal TV Speaker + Audio Out(Optical)”. The menus for sound out setting are not the same from different TV brands. please refer to your TV manual for details.

Will 2 TV wireless headsets interfere with each other when I use them simultaneously?

There is no interference between two headsets, one transmitter supports several headsets to work at the same time. And this item is ideal for two people to watch TV together.

Frequently Asked Questions

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